Guides
Water damage guides
Plain answers for the questions that come up when water gets where it should not, organized by topic.
Start hereFirst steps6 min read
What to Do After Water Damage
Make the area safe first, then stop the water at the fixture or main shutoff valve. Photograph everything before moving it, get belongings and electronics out of wet rooms, and remove small amounts of clean standing water. If water has reached walls, flooring or a unit below, call a restoration company the same day.
Read the guideFirst steps
What to do in the first hours after a leak, overflow or flood inside the home.
Mold and moisture
How moisture turns into mold, where it hides and when drying is no longer enough.
Storms and flooding
Hurricane season, heavy rain and water that comes in from outside.